PLEASE READ CAREFULLY before asking QUESTIONS
Most of your questions will be answered by reading them.

PART 1 - ABOUT US

Q) Are you an authorized dealer?
A) With some exceptions, major dealerships are not authorized in any ebay stores. For example, Taylormade and Callaway do not authorize any ebay stores. But, it does NOT mean that 100% of Callaway and Taylormade clubs in ebay are fake. We are also aware that there are some fake club in ebay. But, we get all of our products from authorized dealers. That’s why we are so certain about our products.

Q) How can you sell at such low price?
A) All of our products comes from the will be of the highest quality available directly from original factory with serial numbers, made of high grade materials, and play with high performance.we work side by side with accredited and licensed OEM manufacturer to produce the high-performance golf heads & shafts and golf accessories.

PART 2 - Products

Q) How can I check the authenticity of club?
A) There are several ways to check. Fake clubs are usually distinguishable by comparing with genuine product. Smell of grip and details of label or head are little bit different. The easiest way to check it is to take it to nearest proshop and compare it with the genuine product. You can also check the SN# of the golf club with manufacturers. If that still does not assure you, you can just send it to manufacturer for verification. That’s the most reliable way. But, it usually takes 1-2 week with freight charges. But, in any cases, years we have absolutely no history of refunding money for counterfeit. PLEASE, feel safe with us.

Q) Can you send me the SN# of the club?
A) We have many requests about the SN#. We see that many buyers are obsessed with SN# ONLY. But, the SN# itself does not mean anything. First of all, we usually have lots of same identical sets of club with all unique SN#. The SN# you can get from us will be different from one that you actually receive. We actually do not know the SN# of the club you will receive until the last minute of packaging. Also, you can be fooled for SN#. If you are looking for the valid SN# ONLY, some sellers can abuse it by giving any valid SN# and send you the counterfeit clubs. What’s really important is the SN# of the club you receive. Checking SN# after receiving the product is still not too late. If the product is not fake, you can still open paypal and ebay dispute and get your money back. But, if you refuse to complete the payment for not receiving the SN#, ebay will just take action against you.

Q) You do have the item I’m looking for?
A) We might have it. But, we always post all the items we have in stock. Please check our ebay store for the availability. If you don’t find it, then we don’t have it.

Q) Do you take custom orders?
A) YES, we do.

Q) Do you take Trade in?
A) Sorry, we do not take trade in.

PART 3 - PAYMENT

Q) Is there sales TAX?
A) Sales tax will be collected from NJ buyers ONLY!! We do not collect sales tax from any other states or countries.

Q) Can I call you and pay with my credit card?
A) Please, don’t call us for phone payment. We cannot take your credit card over the phone. However, you can certainly use your credit card via paypal. If you have problem with paypal, please contact us. We will offer alternate way to complete payment.

Q) Can you use the coupon for me?
A) We can not use the coupon for you. That is something you have to do when you check out. You will be able to use coupon during the paypal check out.

Q) I have a problem with paypal. Can you wait extra 3-4 days?
A) We know for sure that most of paypal issues can be resolved within 3-5 business days. Since we offer 7 days for payment, it should not be problem. But, if you really need the extra days for payment, we generally allow a few more days. But, you will get a payment reminder e-mail from ebay. It is something that we AUTOMATICALLY send to all the buyers who did not complete the payment within 7 days. Also, you can contact us for alternate way to complete the payment.

PART 4 - SHIPPING

Q) Can I have the tracking number?
A) you can track an order from our website.

Q) When will my item be shipped?
A) Usually, we process shipping within 24 hours from the order. Please allow us 1-2 business days for shipping.

Q) Can you ship to different address?
A) Yes. But, you have you indicate the different address on the paypal’s note section. If you forget to do it, you can always send us an e-mail before making payment. We will try to read your e-mail before shipping out. But, unless you indicate the different shipping address on the paypal’s note section, we can not guarantee the change of address.

Q) When will I receive my package?
A) UPS grounds takes 1-7 business days depending on the destination.DHL or Chronopost Priority usually takes 2-3 business days for delivery.

Q) Can you upgrade shipping service with extra pay?
A) When you check out, you will be able to see the different shipping options. We DO NOT upgrade the shipping service once the payment is completed. Please, do not ask us for an upgrade once the check out is completed.

Q) Can I pick up the package and pay with cash?
A) Sorry, we DO NOT allow any personal pick ups.

PART 5 - Return

Q) Can I return?
A) Not all items are acceptable for return. We will take return for any items that we indicate as “returnable”. All the returns have to be done within 7 days from delivery date. Buyers are responsible for return shipping charge. There will be 10% restocking fee. Therefore, the total refund about will be 100% of the original item price. The returned item has to be in brand new condition. If we see the sign of usage, we will just send you back the returned item.

Q) I received damaged/defective or incorrect items.
A) Please send us an e-mail to resolve the issue. We will certainly exchange with correct item at our cost.

Q) It has been already 7 days. The tacking status is not updating and the package has not been delivered yet.
A) If the package is lost, we usually issue immediate full refund for items with insurance. But, 7 days are not enough to determine that the package is lost. Under certain cases, items are delivered after 1-2 weeks. If you don’t receive within 1 month from the dispatch date, we will issue full refund for items with INSURANCE. If there is no insurance, we will refund you the corresponding amount we get reimbursed from the carrier. In any cases, we highly recommend you to purchase insurance.

PART 6 - INTERNATIONAL

Q) Do I have to pay custom or VAT upon the receiving the item?
A) Depending on countries, you might have to pay duties or VAT. We are not responsible for those charges.But Usually there is no custom and VAT .

Q) Can you lower that value/ send it as a gift?
A) We used to do that. But, there were too many problems related to it. It is very likely that if the item is gift or undervalued it easily gets trapped in custom. We will automatically send it as commercial with invoice attached to it. If it causes too much extra cost, please contact us. We will try to work it out for you.

Q) Which countries do you ship to?
A) We ship worldwide.